धनवापसी नीति

A2. परिवहन शुल्क

कार्गो को स्थानांतरित करने के लिए परिवहन शुल्क पर कार्गो मालिक, विक्रेता और ट्रांसपोर्टर के बीच सीधे सहमति हो सकती है। ये शुल्क FreightXport को उसकी अपनी सेवाओं के लिए देय किसी भी शुल्क से अलग हैं।

यदि आप किसी ट्रांसपोर्टर या अन्य सेवा प्रदाता को सीधे भुगतान करते हैं (उदाहरण के लिए, बैंक हस्तांतरण, UPI, नकद या किसी अन्य विधि द्वारा), तो वह ट्रांसपोर्टर या सेवा प्रदाता आम तौर पर उनके द्वारा प्राप्त राशि के लिए रिफंड अनुरोधों को संभालने के लिए जिम्मेदार होता है, जो लागू समझौते और कानून के अधीन है।

FreightXport उन निधियों को वापस करने का वादा नहीं कर सकता जो उसे प्राप्त नहीं हुई हैं या जिन्हें वह नियंत्रित नहीं करता है। हालाँकि, यह अंतर उन जिम्मेदारियों को नहीं हटाता है जो FreightXport के पास लागू कानून के तहत हो सकती हैं, जिसमें यह भी शामिल है कि FreightXport ने भुगतान को कैसे संभाला जाएगा, इसका प्रतिनिधित्व किया है।
यदि, भविष्य में, FreightXport स्वयं परिवहन शुल्क एकत्र करना शुरू करता है (उदाहरण के लिए, ट्रांसपोर्टरों की ओर से), तो उस भुगतान व्यवस्था को शुरू करने से पहले इस रिफंड नीति को अपडेट किया जाएगा। ऐसा कोई भी अपडेट स्पष्ट रूप से बताएगा कि भुगतान कौन प्राप्त करता है, रिफंड के लिए कौन जिम्मेदार है, और कौन सी शर्तें लागू होती हैं।

अनुभाग B - निर्यात अवसर और व्यापार लेनदेन

B1. निर्यात अवसर और पूछताछ

FreightXport भारतीय निर्यातकों, अंतरराष्ट्रीय खरीदारों और सोर्सिंग पूछताछ को जोड़ता है। संभावित निर्यात लेनदेन में पार्टियों के बीच अंतिम व्यवस्था के आधार पर उत्पाद खरीद, नमूने, जमा, निर्यातक कमीशन, माल ढुलाई, बीमा, सीमा शुल्क या अन्य व्यापार-संबंधी भुगतान शामिल हो सकते हैं।

इस स्तर पर, निर्यात-भुगतान मॉडल को अंतिम रूप नहीं दिया गया है। FreightXport वर्तमान में:

• अंतरराष्ट्रीय खरीदारों से उत्पाद भुगतान एकत्र नहीं करता है;

• निर्यातकों की ओर से पैसा नहीं रखता है;

• खरीदार के फंड को निर्यातकों को हस्तांतरित नहीं करता है;

• एस्क्रो या गारंटीकृत-भुगतान सेवाएं संचालित नहीं करता है; या

• उत्पाद की गुणवत्ता, डिलीवरी, ऑर्डर पूर्ति या रिफंड की गारंटी नहीं देता है।

B2. भुगतान प्राप्तकर्ता और रिफंड जिम्मेदारी

किसी भी निर्यात-संबंधी भुगतान व्यवस्था को स्वीकार करने से पहले, निम्नलिखित का स्पष्ट रूप से खुलासा किया जाना चाहिए:

• अनुबंध करने वाली पार्टियों की पहचान (उदाहरण के लिए, निर्यातक और खरीदार);

• भुगतान प्राप्तकर्ता और भुगतान विधि;

• कौन सी पार्टी रिफंड अनुरोधों को संभालने के लिए जिम्मेदार है;

• कोई भी लागू रद्दीकरण और रिफंड शर्तें; और

• मुख्य व्यापार शर्तें, जिसमें डिलीवरी जिम्मेदारियां और जोखिम हस्तांतरण शामिल हैं।

जहाँ भुगतान सीधे किसी निर्यातक या अन्य सेवा प्रदाता को किया जाता है, वहाँ लागू समझौता और भुगतान प्राप्तकर्ता की पहचान आम तौर पर रिफंड प्रक्रिया का मार्गदर्शन करेगी, जो लागू कानून के अधीन है।

B3. इस अनुभाग की स्थिति

यह अनुभाग B एक मसौदा ढांचा है और FreightXport द्वारा निर्यात-संबंधी भुगतान एकत्र करना या संसाधित करना शुरू करने से पहले इसे अंतिम रूप दिया जाना चाहिए। यह अंतरराष्ट्रीय रिफंड नियमों, मुद्रा-परिवर्तन नीतियों या निपटान प्रक्रियाओं का आविष्कार नहीं करता है। जब निर्यात-भुगतान मॉडल लागू किया जाता है तो उन विवरणों की पुष्टि की जानी चाहिए और अलग निर्यात लेनदेन शर्तों में प्रलेखित किया जाना चाहिए।

A3. Cancellations and changes

The effect of cancelling or changing a freight requirement, transporter arrangement or introduction depends on:

 

• The specific service you purchased from FreightXport (if any);

• The stage at which the service or introduction has reached; and

• Any applicable terms agreed between you, FreightXport and other parties.

FreightXport does not apply fixed cancellation charges, notice periods or refund percentages in this policy. Instead, any applicable cancellation charges or restrictions must be disclosed before you commit to a paid service.

If you cancel or change your requirement:

 

• Before FreightXport has started providing a paid service, a refund or partial refund may be considered, depending on the disclosed terms and applicable law;

• After FreightXport has substantially delivered a paid service, a refund may be limited or not available, depending on what was promised and delivered;

• Where a transporter or other third party is involved, their own cancellation and refund terms may also apply.

Section C – UPI and Other Payment Issues

C1. Planned use of UPI

Unified Payments Interface ("UPI") is planned as one of the methods through which certain fees payable to FreightXport may be collected. UPI must not be treated as operational until it has actually been implemented and confirmed. These provisions describe how payment issues are expected to be handled once UPI is in use and may be updated when implementation details are finalised.

C2. Missing or unrecorded services

If a payment appears successful in your UPI app or bank statement but the relevant FreightXport service or payment record is missing, you should contact FreightXport using the verified contact channel on the website. You may be asked to provide:

 

• The transaction date and approximate time;

• The amount paid and currency;

• The UPI transaction or reference ID; and

• The related service or enquiry reference, if available.

FreightXport will review its records and, where appropriate, liaise with you to clarify whether the payment was received and how it should be applied.

C3. Pending or failed transactions

If a transaction appears as pending or failed in your UPI app or bank statement, you may need to contact your bank or payment service provider for clarification. FreightXport will review any information you provide and its own records, but it cannot guarantee reversal or completion of payments that are controlled by banks or payment providers.

C4. Duplicate or incorrect payments

If it appears that the same payment has been made more than once, or that the amount paid differs from the amount disclosed, you should notify FreightXport as soon as possible with the relevant transaction details. FreightXport will investigate using the available records and, where it is responsible for a duplicate or incorrect charge, will determine an appropriate remedy in line with applicable law and the disclosed terms.

C5. Disputed or misdirected payments

If you believe a payment was made to the wrong recipient, was unauthorised, or is otherwise disputed, you should:

• Immediately review your UPI app or bank statement;

• Contact your bank or payment service provider where appropriate; and

• Inform FreightXport with the relevant transaction details.

FreightXport will review any information within its control but cannot guarantee outcomes that depend on banks, payment providers or third parties.

C6. Security and authentication

For your security, you must never share your UPI PIN, one-time passwords (OTPs), passwords or other authentication credentials with FreightXport or anyone claiming to represent FreightXport. FreightXport will not ask you for these details. If you receive any such request, you should treat it as suspicious and contact your bank or payment provider immediately.

Section D – How to Request a Refund

D1. Request process

If you believe you may be entitled to a refund or adjustment relating to a payment involving FreightXport’s own services, you should follow this process:

 

1. Contact FreightXport using the verified contact channel published on the website (for example, the Contact Us page).

2. Explain the reason for your request and identify the relevant service or transaction.

3. Provide the necessary transaction details, such as the date, amount, payment method and any transaction or reference ID, without sharing your UPI PIN, OTPs, passwords or other authentication credentials.

4. FreightXport will review the available records and determine the appropriate next step, which may include requesting additional information.

5. You will receive a response explaining the decision or any further information required.

6. Where a refund is approved and FreightXport is responsible for issuing it, the refund will be processed through an appropriate available method.

D2. Timeframes and external processing

FreightXport does not promise that every request will be approved or that a decision will be made within a fixed number of days. Response and processing times may depend on the complexity of the request, the availability of records and the involvement of banks or payment providers. Where a refund is processed, bank or payment-provider processing times may vary.

Section E – Refund Eligibility and Exceptions

E1. Case-by-case assessment

Refund requests are assessed on a case-by-case basis. In some situations, further

investigation may be required, including where:

 

• The service has already been delivered or substantially delivered;

• You change or cancel the original requirement after a service has started;

• A third party (such as a transporter or exporter) received the payment;

• The transaction is pending, disputed or unclear;

• The payment amount or reference cannot initially be verified; or

• The service outcome differs from your expectations but may still match what was promised.

FreightXport does not automatically deny requests in these circumstances. Each case will be assessed in light of the disclosed terms, the actual service delivery, the available evidence and applicable law.

E2. Legal rights and remedies

Nothing in this Refund Policy is intended to exclude or limit remedies for fraud, misrepresentation, failure to deliver a promised service or other matters where the law provides rights or remedies. This policy is not a guarantee that FreightXport will refund every payment, nor is it a blanket prohibition on refunds.

Section F – Complaints and Escalation

F1. Raising a concern

If you disagree with a refund decision or have not received a response within a reasonable time, you may raise a concern by contacting FreightXport again through the verified contact channel on the website. Please clearly mark your message as a complaint or escalation and include any reference numbers previously provided.

F2. Other avenues

You may also have the option to contact your bank, payment service provider, transporter, exporter or other parties involved in the transaction, depending on the circumstances. Doing so does not remove your right to pursue any other remedies that may be available under applicable law.

F3. Grievance and regulatory requirements

If Indian law requires the appointment of a grievance officer or the publication of specific complaint-handling details, those details must be confirmed and added here before this

policy is finalised. For example:

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Grievance Handling

FreightXport is currently managed by its founder. For any refund-related complaints, service concerns, or grievances, users may contact FreightXport directly through the official contact details published on our website.

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The founder will handle such grievances and ensure that they are addressed in accordance with applicable laws.

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Grievance Contact: eyedensity@gmail.com

Section G – Relationship with Other Policies

G1. Terms & Conditions and Privacy Policy

This Refund Policy should be read together with FreightXport’s Terms & Conditions and Privacy Policy, which explain the broader terms of use and how personal data is collected, used and protected. Links to those pages are provided in the website footer:

 

• Terms & Conditions – existing page link;

• Privacy Policy – existing page link.

G2. Export transaction terms

Separate export transaction terms may be introduced when the export-payment model is finalised. Those terms will set out the specific payment, cancellation, refund and dispute-resolution arrangements for export-related transactions and will apply in addition to this Refund Policy.

G3. No override of legal rights

This Refund Policy does not override applicable law or remove rights that cannot legally be waived. In the event of any conflict between this policy and mandatory legal requirements, the legal requirements will prevail.

Section H – Policy Updates and Legal Review

H1. Policy updates

FreightXport may update this Refund Policy from time to time when its services, payment arrangements or legal requirements change. Any updated version will be indicated by a revised “last updated” date.

Last updated: [LAST UPDATED DATE TO BE CONFIRMED]

Policy changes will not automatically remove rights relating to transactions that have already been completed under earlier terms.

H2. Legal and compliance safeguards

This Refund Policy is prepared as a draft for review under applicable Indian consumer-protection, e-commerce, payment, data-protection and other relevant laws. It does not, by itself, guarantee legal compliance.

Before:

• Collecting FreightXport service fees;

• Accepting UPI payments;

• Collecting payments for transportation;

• Accepting export-related payments; or

• Introducing commissions, deposits, payment forwarding or settlement arrangements,
FreightXport should obtain advice from a qualified legal professional familiar with Indian and Karnataka law. The policy should also be reviewed to ensure it remains consistent with the actual business model and other website policies.